​​This page has moved to the new intranet at https://my.augusta.edu/patient-family-engagement/ We are currently redirecting you there now​. Please be sure to update your bookmarks to the new locatio​n.

Vendor:  Press Ganey Associates, Inc., Southbend, Indiana 


Ambulatory Surgery - Adult

Ambulatory Surgery - Pediatric


CGCAHPS - eSurvey

CGCAHPS - Pediatric

ChildCAHPS - Pediatric Inpatient​

Emergency Department - EDCAHPS

Emergency Department - Pediatric ​

HCAHPS - Official

HCAHPS - Unofficial

Outpatient Services - Adult

Outpatient Services - Pediatric

Outpatient Services - Therapy and Recreation

MOB Transplant - Vendor Survey

Behavioral Health - Inpatient

Behavioral Health - Outpatient


Distribution of Surveys: All surveys, with the exception of Behavioral Health, are distributed by Press Ganey Associates, Inc. Press Ganey mails surveys to GRHealth patients on a daily basis. The surveys for Behavioral Health are distributed to the patients at the time of their clinic visit or discharge from one of the inpatient units.


Reports:  All surveys are returned to Press Ganey, where the data entry and report generation takes place. Monthly and Quarterly Reports are prepared by PFCC's Patient Engagement staff and distributed internally. The quarterly reports are received in January, April, July, and October (JAJO).


Performance Goals: The percentile rankings for the performance goals are set for each fiscal year. For FY16 the rankings are:


HCAHPS Surveys

CGAHPS Surveys
Press Ganey Recommended Goals


About Press Ganey:


Press Ganey serves as the strategic process improvement partner for more than 10,000 health care organizations across the country and across the continuum of care. Their strategic approach for improving the patient experience is critical to the success of their clients’ process improvement efforts.  Press Ganey’s “Listen-Learn-Lead™” approach is data-driven, patient-focused, and is proven to deliver exceptional care and impact patient experiences.


This transition presents an incredible opportunity for us to improve our ability to deliver quality and innovative health care for our patients and families. Through this partnership, we will:


        Engage L​eadership – It starts with engaged, passionate leadership. It’s not just about skill, but about the passion and courage to always put the patient first.


          Provide safe, Patient-and Family-Centered Care – Leadership must foster and nurture a culture that is safe and centered around the patient and their family.


     ​  Align Stakeholders – Alignment holds everything together. This means having systems in place that align employee goals and incentives with organizational goals – ensuring that everyone is working toward a shared goal of providing exceptional care​