Rebecca Robinson, MCC
Manager, Patient Advocate Services
Patient Advocate Services Team
The Patient Advocate Services team responds to patient feedback and complaints that are related to health care and services received at Augusta University Medical Center. Complaints and grievances are submitted to the Patient Advocate Services Department by the way of letter, telephone calls, or personal visits. The team is committed to resolving all patient care/service concerns professionally, promptly, and satisfactory. We encourage all staff to handle complaints/concerns on the frontline by involving health care teams, physicians, or managers, if possible. The OOPS program program is available for service recovery opportunities; while you are addressing complaints on the frontline.